Store: Shenzhen Ganbei Technology Co., Ltd. (深圳市杆贝科技有限公司)
Registered address: Room 302, No. 13, Ainan Road, Longdong Community, Baolong Street, Longgang District, Shenzhen, China
Email: ganbeikejiyou@outlook.com
How and when orders ship.
Dispatch
Orders are prepared and dispatched within 1-3 business days. You receive a tracking link by email as soon as the parcel moves.
Costs
Shipping is calculated for your destination and shown at checkout before payment.
Delivery
Transit time depends on destination and customs; the tracking link shows the current estimate. Delays in customs are outside our control.
Large items
Large pieces ship by freight carrier. The carrier contacts you to arrange a delivery window, and delivery is to your door or room of choice where the service allows. Please check doorways and stair access against the dimensions on the product page; assembly requirements are listed with every piece.
Duties and taxes
Orders may be subject to import duties or taxes in the destination country; these are the recipient’s responsibility unless stated otherwise at checkout.
Missing or damaged parcels
Contact ganbeikejiyou@outlook.com with your order number; we replace or refund after the carrier investigation – you will not be left without recourse.